Lush In-Store Parties
Lush in-store parties are one of the most fun ways customers can celebrate with their friends. They combine fresh, handmade cosmetics with creative, hands-on product-making experiences. Each shop manages its own bookings, which means the process can vary slightly between locations. Your role as an agent is to guide customers through the steps, help when they get stuck, and connect them with the right store.
How Bookings Work
Finding a Store
Customers will usually start by using the Store Locator on the Lush website to find their preferred shop’s details or by visiting their chosen store.
Each store handles its own bookings, so the customer must contact the store directly.
Making Contact
Customers are encouraged to phone the shop first to discuss available dates, party themes, and pricing.
If the shop doesn’t answer, they can email the store directly or go in.
Confirming and Managing a Booking
Once the customer has spoken to the store, the shop will confirm the booking date and package directly with them.
Some shops may require a deposit or booking fee—this is managed by the store and payment can be taken via a Pay By Link.
Customers should be advised to keep in touch with the store for any questions, changes, or special requests.
Your Role in Support
If a customer can’t reach their chosen store, you can step in:
Offer to contact the store on their behalf.
Ask the store to return the customer’s call.
Remind customers they can also use our online chat, email, or Phone for support if needed.
Always aim to connect the customer back to the store, as they are the ones who manage the details.
Key Takeaway
Your main role is to bridge the gap between the customer and the shop. Stores handle all party bookings directly, but if the customer gets stuck, you’re there to step in, make things easier, and ensure they feel supported.
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