Why do you only have one sale a year?
While we’re not really known for doing sales or promotions, December 26th is a wonderful chance for us to refresh our shelves for the new year. The way we price our products falls in line with the cost it takes to produce them by hand. We purchase raw materials from farmers and suppliers, spending our money on quality ingredients rather than fancy packaging and costly commercials. Being able to offer a promotion like this is actually a chance for us to continue to define ourselves by our freshness … and make room for some of the exciting new products coming in 2025.
What’s included in the sale?
Our 50% Off Freshness Sale is limited to select products in-app and in-store starting December 26th.
For more details, please check our terms and conditions.
Is there a limit to how much I can buy?
Yes. Our Fresh Handmade Cosmetics contain lots of fresh ingredients, fruit and vegetables – so in order for the vitality of the ingredients and the active enzymes to be at their most potent, we operate to a strict policy of small batch sizes, a fast turn around and a short shelf life. We therefore encourage our customers to buy small amounts often, rather than stockpile bulk for personal use, which would be well past its ‘best by’ date by the time it’s used. Check the policies of the country you are shopping from for more details.
Is the sale the same in-app and in-store?
No. Products included in the sale may vary in different locations, and you may see certain items discounted online that aren’t discounted in-store or vice versa.
Can I return or exchange sale items?
Yes! Sale items are subject to our regular return policy. However, depending on availability, you may not be able to exchange for another sale item. Instead, we may ask you to select a product of equal or lesser value. Also, please consider that we will not accept or process returns or exchanges online or in-store on December 26th.
How do I know what my local shop has in stock?
Our retail stores have limited sale-applicable stock available. Our sale inventory changes quickly and, for this reason, we are unable to check stock levels or guarantee stock at a particular store during our sale. We recommend giving your local store a call, or popping by to see what’s available.
When are your stores open?
Each shop has different hours. Find your local shop’s hours on our website.
What safety practices will be taking place in-store?
We take the safety of our employees and customers seriously; all stores have their own safety policy in place. Remember to be patient, kind and generous with each other.
What if the item I want is out of stock?
Restocking will happen throughout the sale, so keep checking back. You can also stop by your local shop to see if they’ve got what you’re looking for. Please note that our Customer Care team does not know when items will be restocked.
What happens after I place my order on the Lush app?
You’ll get an email confirmation shortly after placing your order. Our team will then carefully pick and pack your goods. When your package is ready to ship, you’ll receive another email with your tracking information. If order volume is off the charts—please bear with us—we may take a little longer to get this information to you. Rest assured, we’re working as quickly as possible to pack and ship your products.
What are my shipping options?
Visit our website to see our shipping options.
Please know that while we do our best to predict the time your order will arrive, we know that some of our shipping partners are also experiencing delays and, unfortunately, exact estimates are out of our control.
Can I combine two orders or make changes to my order?
Unfortunately, we cannot combine orders, nor can we refund shipping costs if you place two different orders. Due to the nature of the sale, we cannot adjust or make changes to your order once it’s been placed.
When is Customer Care available to answer my questions?
For customer care hours of operations, please check our contact us page on our website.
Can I reserve items in my cart in advance?
No, items can’t be reserved in your cart.
Will items in my cart be held for a certain amount of time?
No, items will not be held for any amount of time.
Why can’t I get through to Customer Care?
Customer Care could be experiencing an overwhelming amount of traffic or we may be closed. Please see our Customer Care hours on our contact us page.
Can I use my APP voucher/incentive during sale?
The reward is not compatible with the sale.
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