LUSH Customer Care

Products & Subscriptions

Product Advice & Recommendations

• What are Self-Preserving Cosmetics to LUSH?

General Product Use & Issues

• What are Self-Preserving Cosmetics to LUSH?

Customer Experience & Feedback

Orders & Delivery

• Klarna and ClearPay payment restrictions at Lush
• LUSH Subscription Box key dates
• What do my order statuses mean?

Product Advice & Recommendations

• Can I request samples from Lush?

Returns & Refunds

• Bereavement refunds for Spa Treatments, Events and Party bookings
• Refund payment methods
• Refunds for donations made at the till point
• Damaged Lush item: what to do next
• Help with a Lush product you're not happy with

Account & Password

• Lush app: download, availability and getting started
• Birthday benefits and account birthday details
• How to change or reset your password

Housewarming Gifts, Donations & Sponsorships

• Charity, Donations, and Fundraising Requests

Orders & Delivery

Delivery Information

• NA Click and Collect
• Shopping on Lush Ireland and delivery information
• Order dispatch and delivery times

Order Issues

• Missing items in your order: what to do next
• Damaged or incorrect product received: what to do

Product Knowledge

Ingredients

• Products free from synthetic perfume (as of November 2024, according to the Master QI)

Programs

Sustainability

• Bring It Back: Return Lush Packaging for Credit

Lush Club - General

• How to sign up for Lush Rewards in the Lush app
• Birthday Surprise Requests
• What is the Lush Wallet?
• Lush Club points not added retroactively
• Where Lush Club is available

Tasks

Netherlands and Belgium - Store Information

• LUSH store opening hours and contact details in the Netherlands and Belgium

UK Customer Care

UK Store Information

• Lush Global Store Contact List

Parties

• Lush Spa Treatment Vouchers: FAQs
• Lush Parties

T&Cs

• Lush Gift Card Terms and Conditions - UK

Order Info

• UK - Click and Collect

How to use our products

• How to use Fresh Face & Body Cleansers
• How to use Body Tints
• How to use Massage Bars
• How to use Body Butter Bars
• How to use FUN
• How to use Soaps

FAQ's

Subscriptions

• Subscription Key Dates

FAQ's (product / ingredient related)

• How do I know if my product is fresh? What is the expiration date?